Description
Job Description
As a Sales Advisor - Foods - Grafton Street, your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
Customer
- Proactively serve customers and model service behaviours to create an exceptional experience.
- Prioritise customers over tasks.
- Maintain an inspiring shopping environment through excellent product presentation and availability.
- Participate in Plan A activities to support store and local community initiatives.
Selling
- Confidently sell to customers using product knowledge to increase sales in store and through digital channels.
- Ask questions to understand customer needs and offer personal recommendations.
- Actively participate in store events to achieve selling targets.
- Identify selling opportunities at all service points.
Store
- Understand store business priorities and contribute to improving store performance.
- Follow safe and legal working practices.
- Work productively to minimise losses and maximise efficiency.
- Deliver key activities and operational processes within areas of responsibility.
Team
- Adapt and work flexibly across the store to support colleagues and meet customer and business needs.
- Take ownership of personal development and seek opportunities to grow knowledge.
- Share knowledge and experience with colleagues to encourage learning and development.
Everyone’s Welcome
M&S aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers.
Working Hours
- Sunday: 17:00-21:00
- Monday: Flexible
- Tuesday: Flexible
- Wednesday: Flexible
- Thursday: 20:00-00:00
- Friday: 20:00-00:00
- Saturday: 18:00-22:00
Full flexibility is required outside of these hours.