Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
As an Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in the mid-tail segment.
Responsibilities:
- Own and manage a portfolio of 75–100 hotels within the mid-tail segment.
- Build and maintain strong partner relationships remotely via calls, emails, and virtual meetings.
- Drive improvements in key supply metrics (SHS, DS, Pvar, AV) by analyzing performance and recommending solutions.
- Activate Agoda products and promotions for partners, track deal performance, and ensure outcomes are documented.
- Use Agoda’s digital tools (Avaya, HubSpot, SHS/DS Playbooks) for outreach, logging, and reporting.
- Ensure at least 90% portfolio coverage each quarter, prioritizing underperforming properties for higher impact.
- Participate in training to stay updated on new tools, processes, and best practices.
- Act as a point of contact for partner escalations within your assigned portfolio.
Requirements:
- Excellent command of English and Spanish (both written and spoken)
- Minimum 4 years’ experience in account management, business development, or supply/e-commerce role.
- Strong relationship management and negotiation skills, with proven success in B2B engagement.
- Analytical mindset, with experience using data to drive decisions and performance outcomes.
- Comfort with digital-first work (remote portfolio management, call systems, CRM tools).
- Self-driven, organized, and able to manage a large portfolio independently.
- Strong communication skills, capable of holding multiple meaningful partner conversations daily.
- Ability to adapt quickly to evolving workflows, tools, and business priorities.