Customer Success Manager

We are seeking a Customer Success Manager to establish and drive sales activities for our software products within a designated geography in Japan.

As a Customer Success Manager, you will work with existing customers and partners to define improvements in their IT security roadmap, grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts, and manage client relationships through all phases of the sales cycle.

Responsibilities:

• Work with customers to define improvements in their IT security roadmap
• Grow revenue via prospecting, qualifying, selling, and closing from existing enterprise client accounts
• Manage client relationships through all phases of the sales cycle
• Provide a consultative solutions sales process to prospects to enhance customer's security practices
• Conduct one-on-one and group sales presentations
• Track customer information, forecasts, and reports
• Develop and maintain prospect and customer lists
• Plan and strategize marketing activities with the Marketing and Channel teams

Requirements:

• Experience selling On-Demand, SaaS solutions or subscription-based products to a diverse customer base
• BA/BS degree and 3+ years of sales experience focused on growing existing business or new business
• Large account management or project management experience
• Proven track record for closing large and mid-size companies
• Strong time management skills
• Ability to adapt, overcome objections, and learn complex solutions
• Strong oral and written communication skills
• Working knowledge of computer applications such as Microsoft Office and Salesforce.com
• Ability to travel up to 40%

Ideal Skills:

• Network Security background