Description
The Patient Education Nurse is a field-based registered nurse who helps eligible patients understand and navigate approved resources related to their prescribed therapy with a global biopharmaceutical company with presence in Puerto Rico.
The role provides product and administration education, promotes health literacy and adherence to the prescribed treatment plan, and offers non-clinical education on health insurance, access pathways, and affordability resources.
Responsibilities:
- Deliver approved products, administration, disease-state, onboarding, adherence, and health-literacy education to patients prescribed designated therapies.
- Educate patients and caregivers on health insurance concepts, coverage processes, access pathways, and available affordability resources.
- Help patients understand and use approved support tools and resources.
- Encourage informed dialogue between patients and their healthcare providers.
- Provide supplemental injection or administration training when appropriately trained and authorized.
- Manage an assigned patient caseload and account geography.
- Contribute practical field insights to the development and continuous improvement of patient programs.
- Manage travel and program expenses within applicable standards.
Compensation and Benefits:
- Competitive annual base salary based on qualifications, experience, and applicable compensation guidelines.
- Car allowance to support field travel throughout Puerto Rico.
- Business-related fuel, toll, and parking expenses incurred during field work is covered.
- Opportunity to participate in a performance-based incentive program.
- Access to health insurance benefits.
- Professional development, learning, and career growth opportunities.
Core Competencies:
- Patient-centered communication
- Access and affordability navigation
- Inclusive relationship building
- Presentation and facilitation
- Planning and execution
- Collaboration and influence
- Judgment and accountability
- Adaptability and continuous improvement
Schedule:
- Location: Field-based; extensive travel across a large Puerto Rico territory is required.
- Time allocation: Approximately 90% field engagement and 10% administrative work.
- Travel: Ability and willingness to travel approximately 75–90%, based on business and patient needs.
Required Qualifications:
- Bachelor’s degree in nursing (BSN).
- Current, unrestricted Registered Nurse (RN) license applicable to Puerto Rico.
- Current CPR certification.
- At least two years of professional experience in patient education, community outreach, case management, disease management, patient access, or another patient- or health-related field.
- Competency in injection or product-administration education.
- Professional fluency in English and Spanish.
- Proficiency with Microsoft Word, Excel, PowerPoint, and digital case-management or documentation tools.
- Reliable and well-maintained personal vehicle.
Preferred Qualifications:
- Experience supporting patients across multiple therapeutic areas or complex treatment journeys.
- Working knowledge of healthcare coverage, reimbursement, patient assistance, affordability programs, and common access barriers.