Global Operations Associate

We are Flexport, a company that has been thrust into the spotlight due to the recent global supply chain crisis. We pride ourselves on having top-notch investors who believe in our mission and people.

As a Global Operations Associate, you will be the frontline representative of Flexport's commitment to quality. Your responsibilities will include:

• Ensuring shipments move on-time and exceptions are handled proactively to provide clients with a first-class experience
• Managing your priorities and commitments to meet internal KPIs and SLAs
• Following standard operating procedures and identifying opportunities for improvement
• Resolving client issues quickly and efficiently, developing solutions independently when possible
• Coordinating day-to-day operations with internal and external partners
• Executing the end-to-end movement of freight shipments within a regional network
• Assisting with shipments managed by partners
• Using data and operational tools to inform decisions and drive efficiency improvements

Requirements:

• BA/BS Degree or completed professional training as a forwarding agent
• 2+ years of experience in operations, logistics, or freight forwarding
• Adaptability to new technology and fast-paced environments
• Effective time management and prioritization skills
• Attention to detail and ability to seek and receive feedback
• Strong verbal and written communication skills
• Teamwork and relationship-building skills
• Orientation towards working smarter and adopting best practices
• Problem-solving capabilities and a compliance-first attitude
• Fluency in Danish and English

Benefits:

• Opportunity to contribute to a rapidly growing company with global impact
• Catered lunch and stocked office with breakfast items, snacks, and drinks
• Pension scheme
• Medical insurance
• 30 vacation days per year
• Equity program
• Employee Assistance Program
• Parental leave benefit