Description
As a Manager, Managed Marketing at Toast, you will lead and coach a team of Marketing Specialists to deliver full-service marketing solutions to restaurants.
You will be responsible for day-to-day service execution, ensuring consistent quality and outcomes for restaurants, and owning capacity planning, SLAs, coaching, and operational excellence.
Key responsibilities include:
- Leading and developing a high-performing team of Marketing Specialists
- Managing service delivery excellence, including tracking progress and deadlines, and maintaining SLAs
- Executing against existing playbooks and templates, and identifying gaps for improvement
- Measuring and monitoring performance using dashboards and KPIs
- Handling escalations and quality issues
- Collaborating cross-functionally with Product, Sales, Customer Success, and other teams
- Documenting learnings and case studies
- Helping to build the UK playbook for Toast's Managed Marketing services
To thrive in this role, you will need:
- 6+ years of experience in marketing or marketing services, including 2+ years of people management experience
- Demonstrated success running multi-channel programs across Email, SMS, Social, Offers/Promos, Loyalty, Gift Cards, and Paid Ads
- Experience with process-oriented leadership, capacity planning, and workload management
- Strong marketing craft and coaching skills
- Analytical and data-driven decision-making abilities
- Excellent communication and relationship-building skills
- Comfort working in evolving environments with a bias for systems thinking and continuous improvement