Description
The Onsite Administrator Level II (Printer Technician) is responsible for advanced troubleshooting, repair, installation, configuration, and optimization of enterprise printing environments.
Key Responsibilities
- Provide advanced onsite support for printers and print management solutions.
- Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
- Perform major repairs, rebuilds, and component replacement including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards.
- Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, SNMP, print servers, and print queues.
- Install, configure, and support enterprise print management solutions and secure printing technologies.
- Analyze recurring issues and implement permanent corrective actions to improve device reliability.
- Manage escalated service tickets and act as the highest level of support before vendor escalation.
- Provide technical guidance and training to Level 1 and Level 2 technicians.
- Support fleet assessments, equipment refreshes, and deployment projects.
- Maintain accurate service documentation, repair records, and root cause analysis reports.
- Collaborate with IT teams, vendors, and customer stakeholders to resolve complex technical issues.
- Assist with product evaluations, testing, and implementation of new printing technologies.
- Ensure compliance with service level agreements (SLAs) and operational standards.
Education & Experience Recommended
- 5+ years of experience in maintenance, quality related environments.
- Experience supporting enterprise printers, copiers, and multifunction devices.
- Strong understanding of printer hardware architecture and repair procedures.
- Advanced knowledge of printing environments, print servers, and network protocols.
- Experience troubleshooting and supporting enterprise print management software.
- Ability to perform detailed diagnostics and root cause analysis.
- Excellent customer service, communication, and leadership skills.
- Ability to work independently and prioritize critical service incidents.
Preferred Qualifications
- Print Manufacturer certifications
- CompTIA A+, Network+, or equivalent technical certifications.
- Experience supporting Managed Print Services (MPS) environments.
- Familiarity with Microsoft Active Directory, Group Policy, and cloud-based print solutions.
- Experience leading technical projects and mentoring support staff.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off ( US benefits overview )