Digital Product Owner, Insurance Servicing

Prudential is seeking a Digital Product Owner to lead the development and delivery of specific digital servicing capabilities within its centralized platform.

The successful candidate will define and manage the product vision and roadmap for servicing initiatives, aligned with strategic priorities, customer feedback, and market research.

Key responsibilities include:

• Defining and prioritizing the capability roadmap based on business impact, customer feedback, and market readiness
• Ensuring journeys are innovative, intuitive, and aligned with customer needs and expectations
• Collaborating with country teams to understand operational gaps, regulatory nuances, and share best practices to harmonize and scale capabilities
• Driving adoption and optimizing straight-through processing (STP) capabilities across all markets
• Collaborating with delivery and data teams to ensure timely, high-quality product releases
• Identifying opportunities for innovation and optimization using data-driven insights and cross-market learnings

The ideal candidate will have:

• 12+ years' experience in the life insurance or financial services industry
• Strong operational expertise with hands-on knowledge of servicing workflows, risk controls, and regulatory environments
• Proven track record in leading digital transformation and cross-market initiatives
• Experience in digital product ownership, capability leadership, or strategic operations roles
• Excellent stakeholder engagement and collaboration skills
• Strong analytical thinking and problem-solving ability
• Familiarity with CRM platforms and digital servicing tools
• Agile mindset with experience in product lifecycle management and backlog prioritization