People Experience Partner

The People Experience Partner is a holistic experience architect and trusted advisor who brings the end-to-end employee lifecycle to life through meaningful experiences.

This role partners closely with the People Experience Lead, People Partners (HRBPs & PEPs), COEs, and cross-functional stakeholders to deliver consistent, human-centred, and data-driven people experiences aligned with HKMO’s PE strategy and Chanel’s One-House vision.

The impact you can create at CHANEL

Employee Lifecycle Experience Management

• Deliver seamless, branded, and human-centred experiences across all lifecycle stages including onboarding, mobility, reboarding, exits, and transitions.
• Shape lifecycle strategies by anticipating future workforce needs, emerging expectations, and shifting market dynamics.
• Identify friction points through data, sentiment, and case trends; propose structural improvements.
• Ensure accuracy of employee records, documentation, Workday updates, and compliance requirements across HK & MO.

Experience Operations & Governance

• Safeguard consistent and compliant HR operations, documentation standards, and governance frameworks across markets.
• Drive operational excellence by simplifying workflows, improving touchpoints, and strengthening governance discipline.
• Monitor data integrity, reporting accuracy, and readiness for audits and policy updates.

Employee Relations & Case Handling

• Act as the primary ER advisor for assigned portfolios, handling employee concerns with fairness, confidentiality, and alignment to Chanel values.
• Manage end-to-end case workflows, from intake to closure, ensuring all staff cases and ER responsibilities are governed per requirements.
• Provide judgement-based recommendations, partnering with HRBPs and Legal where needed.
• Identify root causes of ER trends, enabling preventative action through policy updates, manager capability building, or process enhancements.

Strategic People Experience & Culture Enablement

• Translate PE strategic priorities (culture, engagement, flexibility, wellbeing, communication clarity) into actionable plans and experiences.
• Influence leaders to adopt people-centric practices and embed the “human touch”.
• Strengthen culture through events, recognition, leadership connectivity, and community-building initiatives.
• Offer insights and pulse on employee sentiment through touchpoints, cases, and engagement feedback.
• Adapt People Experience initiatives (engagement, recognition, events, campaigns) to division-specific needs.

Stakeholder Partnership & Advisory

• Serve as a trusted advisor to business leaders, bringing clarity, judgement, and practical solutions to people matters.
• Proactively surface people insights, employee sentiment, and risk patterns to influence business decisions.
• Work in close partnership with HRBPs and COEs to provide integrated people support aligned with organisational and business objectives.
• Build organisational empathy, championing employee voice through the lens of Chanel’s culture and commitment to maintaining humanity.

Data-Driven Insights & People Intelligence

• Utilize people data, workforce trends, and lifecycle metrics to inform strategy, anticipate needs, and provide actionable recommendations.
• Use predictive thinking to anticipate people needs based on trends (e.g., seasonality in retail workload, reboarding needs, cultural fatigue).
• Connect data to experience, culture, and governance outcomes.

Change, Projects & Future Ways of Working

• Lead or support market-wide or cross-functional projects such as culture transformation, process redesign, and wellbeing.
• Ensure operational readiness for new workforce policies, tools, and systems.
• Advocate for simplification, employee-centricity, and innovation in all experience processes.

One-Team Collaboration & Capability Building

• Contribute to a cohesive, agile PE team that shares accountability across portfolios.
• Build future capabilities within the PE team by role modeling judgement, experience-led thinking, digital fluency, and continuous improvement.
• Partner effectively with HKMO, Regional HR, and cross-functional team

You are energized by…

• Strategic Impact: They elevate PE from operations to strategic influence , anticipating needs, shaping decisions, and improving the employee experience through insights.
• Trusted ER & People Advisor: They demonstrate sound judgement, fairness, and situational sensitivity; managers confidently rely on their guidance.
• Experience Architect: They shape employee journeys end-to-end, ensuring they are brand-aligned, human, and reflective of Chanel’s culture.
• Data-Driven Decision Maker: They move the organisation with insights, trends, dashboards, and compelling narratives.
• Culture Shaper: They contribute meaningfully to culture, wellbeing, inclusion, community, and leadership connection.
• Change Leader: They lead change with clarity, structure, empathy, and operational readiness.

What you can bring to the team…

Academic / Professional Qualifications:

• Bachelor’s degree in Human Resources, Psychology, or related field.
• Proficiency in English and Traditional Chinese (written and verbal).
• Solid understanding of local employment regulations, policies and governance requirements.

Experience:

• Minimum 8 – 10 years of HR/People Experience/People Operations experience with proven responsibility for lifecycle management and stakeholder advisory.
• Experience in luxury retail, multi-stakeholder environments, or fast-paced business settings is highly valued.
• Demonstrated ability to lead ER investigations, risk assessments, and case handling at a senior advisory level

Technical Skills:

• Advanced Workday familiarity and strong HR systems literacy.
• Strong analytical capability: ability to interpret data and drive insights.
• Excellent written and verbal communication skills for crafting communications, guides, and manager advisories.

Capabilities:

• Experience Design: Designs end-to-end employee journeys and leads transformation.
• Operational Excellence: Re-engineers processes and elevates governance maturity.
• Stakeholder Partnership: Acts as a strategic business partner with influence. Judgement & ER Leadership: Leads investigations, makes fair decisions, mitigates risks.
• Digital Fluency: Creates dashboards, improves systems, and drives data-driven thinking.
• Service Excellence: Sets service standards and coaches others.
• Adaptability: Leads transformation and fosters agility across the team.