Description
Dark Wolf is seeking a Field Service Representative to support the United States Air Force in its goal of developing an interoperable system of systems in a cloud-based command and control (CBC2) environment.
The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains.
This next-generation system shall employ the latest advancements across the technology spectrum, including AI/ML and distributed architectures.
The ideal candidate will have extensive experience in large, complex system of systems design, development, and integration projects.
Key Responsibilities:
- Perform high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations, and servers.
- Coordinate, direct, and perform complex software installations and upgrades to operating systems and layered software packages.
- Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
- Continuously monitor and tune multiple systems to achieve optimum performance levels.
- Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
- Ensure data/media recoverability by developing and implementing a schedule of system backups and database archive operations.
- Plan and implement the modernization of servers.
- Develop, implement, and promote standard operating procedures and schedules.
- Conduct hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Develop and implement new standards, policies, and procedures.
Required Qualifications:
- Bachelor's degree and 9+ years of experience, Master's degree and 7+ years of experience. Experience may be substituted in lieu of degree.
- Current DoD 8570 IA Baseline Certification, IAT Level II (e.g., Security+, CE, CCNA Security, CYSA+).
- US Citizenship required. Ability to obtain a TS/SCI.
Desired Qualifications:
- Experience using ServiceNow, Remedy, or a similar ticketing system.
- Experience managing standing up and troubleshooting Windows Server Operating Systems in virtual and physical environments (e.g., VMware or HyperVisor).
- Experience working with Microsoft Active Directory networks and associated services (DNS, DHCP, Group Policy, Distributed File System, etc.).
- Experience working with file and data permissions on network-hosted file shares and storage (i.e., NetApp, New Technology File System (NTFS), etc.).