User Insights Leader

We are currently looking for a User Insights Leader to join our Concepts & Simulation team, which is part of the Attributes & Validation team in shaping and advancing the next generation of the Polestar user experience.

In this role, you will be expected to drive and structure complex Product User Experience initiatives while ensuring alignment across multiple functions and stakeholders.

Responsibilities:

• Lead and structure complex Product User Experience initiatives, defining user journeys, interaction principles, and use cases that create intuitive and seamless customer experiences.
• Act as a cross-functional project lead, collaborating with Product, Design, Engineering, Customer Experience, Procurement, and external partners to drive alignment and delivery.
• Define and maintain UX requirements at system, hardware, and software levels while co-creating UX solutions across product development teams.
• Establish and manage UX evaluation methodologies, including usability assessments, customer satisfaction measurements, benchmarking, and comparative scoreboards.
• Drive data-informed UX development by coordinating user research activities, leveraging customer insights, and identifying opportunities to improve product experiences.

Requirements:

• BSc or MSc in Mechanical Engineering, Product Development, User Experience or equivalent
• Proven experience leading complex cross-functional projects within product development, balancing both strategic and operational responsibilities.
• Strong expertise in UX principles, user journey mapping, interaction design methodologies, and customer-centric product development.
• Experience developing evaluation frameworks, benchmarking methodologies, and translating customer insights into actionable product improvements.
• Excellent communication, stakeholder management, and analytical skills, with the ability to influence decisions across a broad range of stakeholders.

Stakeholder interfaces:

• Internal: Product Management, Design, Customer Experience, R&D, Procurement, Attribute Leaders, Cross-functional Product Development Teams
• External: Volvo Cars and stakeholders within the Geely Group, Suppliers and development partners, User research and customer insight partners