Success Engineer

You will be the technical partner customers count on for the long haul. Once an account is live on Firecrawl, you will keep them winning by deepening their product usage, unblocking technical problems, and turning a working integration into a growing one.

Equity Range: Competitive equity , details shared during the process.

Location: San Francisco, CA (Hybrid, on-site required)

Job Type: Full-Time

Experience: 3+ years in a customer-facing technical role or equivalent

Visa: Must be legally authorized to work in the United States. We're not able to sponsor visas right now, though that may change down the line.

What You'll Do

• Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become churn
• Get hands-on with the product against real customer data, build integrations and solve the technical problems that keep accounts growing
• Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap
• Turn technical wins into adoption and expansion, and partner with the revenue team to hit team targets
• Be the trusted technical voice for your accounts over their whole lifecycle, and bring what you learn in the field back to product and engineering
• Know when to solve it yourself and when to pull in engineering

What We're Looking For

• You've done customer success engineering, solutions, forward-deployed, or another customer-facing technical role, ideally at a developer, API, or AI-infra product
• You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself
• You've owned accounts over time and grown them, and can point to the technical work that drove adoption and expansion
• You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
• You can translate between deep technical detail and business value without losing either audience
• You move fast and close the loop - you'd rather ship a working fix against real data than perfect a doc

Benefits & Perks

• Salary that makes sense , $180,000-$240,000 OTE, depending on experience
• Own a piece , Gain competitive equity in what you're helping build
• Full coverage, no red tape , Medical, dental, and vision (100% for employees, 50% for spouse/kids) , no weird loopholes, just care that works
• Life & Disability insurance , Employer-paid short-term disability, long-term disability, and life insurance , coverage for life's curveballs
• Supplemental options , Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
• Doctegrity telehealth , Talk to a doctor from your couch
• 401(k) plan , Retirement might be a ways off, but future-you will thank you
• Pre-tax benefits , Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
• Generous PTO , 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
• Parental leave , 12 weeks fully paid, for all parents
• Wellness stipend , $100/month for the gym, therapy, massages, or whatever keeps you human
• Learning & Development , Expense up to $1,000/year toward anything that helps you grow professionally
• Team offsites , A change of scenery, minus the trust falls
• Sabbatical , 3 paid months off after 4 years, do something fun and new
• Pet insurance , Because fur babies are family too
• SF HQ perks , Snacks, drinks, team lunches, intense ping pong, and peak startup energy
• E-Bike transportation , A loaner electric bike to get you around the city, on us