Description
The Senior Manager- UKI Applications is responsible for leading the operational management, governance, continual improvement and strategic development of the organisation's portfolio of enterprise operational applications across the UK & Ireland.
The role ensures that enterprise technology applications remain secure, reliable, scalable and aligned with operational and business requirements throughout their lifecycle, delivering effective technology capabilities that enable frontline operations and support functions.
Working in partnership with business leaders, technology teams, suppliers and external partners, the role provides leadership across UK&I application services, ensuring systems are effectively governed, continuously improved and capable of supporting the organisation's evolving operational needs.
The role also provides UK&I application expertise throughout the evaluation, design, implementation, transition and optimisation of technology solutions, ensuring new and enhanced capabilities are operationally supportable, scalable and aligned with business objectives.
As the leader of the UK&I Applications function, the role is accountable for developing a high-performing team, establishing operational standards and ensuring UK&I applications consistently deliver value to the organisation.
Key Responsibilities
- UK&I Application Leadership: Lead the UK&I Applications function, providing strategic and operational leadership for the organisation's portfolio of operational applications.
- Operational Service Ownership: Own the operational performance, administration, configuration, support and continual improvement of UK&I applications within the function's portfolio.
- Business Partnership & Technology Enablement: Build trusted relationships across operational and support functions, acting as the primary Technology partner for operational applications.
- UK&I Application Governance: Establish and maintain governance, standards, processes and operating practices for UK&I applications within the function's portfolio.
- Continuous Improvement & Service Optimisation: Drive continual improvement across UK&I applications, identifying opportunities to simplify processes, improve user experience and increase operational efficiency.
- Supplier & Vendor Management: Develop effective relationships with software suppliers, implementation partners and service providers.
- People Leadership: Lead, develop and inspire the UK&I Applications team, creating a collaborative, high-performing and customer-focused culture.
Requirements
- Significant leadership experience within Technology, UK&I Applications, Business Systems or Operational Systems.
- Experience managing enterprise-scale business applications supporting operational environments.
- Strong understanding of UK&I application lifecycle management, operational support and continual improvement.
- Experience leading multidisciplinary technology teams.
- Excellent stakeholder engagement and influencing skills across operational and executive audiences.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers