Description
Mastercard's Bezcenne Chwile is a leading banking loyalty program in Poland, connecting cardholders with rewards, offers and experiences that make everyday spending more rewarding.
In this role, you will build and maintain strong relationships with participating banks and fintechs, supporting their customer engagement objectives and helping them maximize the value of the program.
Key responsibilities include:
- Contributing to the development and optimization of the rewards catalog, offers and other customer engagement initiatives
- Identifying opportunities to strengthen customer engagement and program participation, drawing on customer needs, performance insights and market trends
- Collaborating with Marketing and agency partners to develop clear and engaging program-user and partner communications
- Reviewing program, campaign and reward-redemption performance and translating insights into practical recommendations
- Researching market trends and benchmarking loyalty programs, rewards and potential partners to bring new ideas to the program
- Coordinating selected customer engagement and rewards initiatives from idea through implementation
- Partnering across internal teams, including Product, Marketing, Account Management and Operations, to support a consistent program experience
- Contributing to agreed program and partner objectives and KPIs
Requirements:
- 2+ years of professional experience in a customer, commercial, relationship, marketing or other relevant business environment
- Fluent Polish, with strong written communication skills, and very good English
- Strong communication and relationship-building skills, with the ability to work effectively with different stakeholders
- Curious and proactive, with the confidence to contribute ideas and look for opportunities to improve the customer experience
- Comfortable combining creative thinking with data and performance insights to support recommendations
- Well organized, with the ability to manage multiple priorities and follow through on agreed actions
- Collaborative and comfortable working across teams in an international environment
Nice to Have:
- Experience in loyalty, rewards, CRM or customer engagement
- Experience in marketing communications, campaigns or working with creative agencies
- Experience working with banks, fintechs or other customer-focused organizations
- Exposure to account management, partnerships or external stakeholder management
- Experience working with customer engagement, campaign or behavioral data