Description
We are seeking a Business Analyst for Client Experience to join our team. As an individual contributor, you will be responsible for supporting Client Experience initiatives, utilizing data-driven problem-solving tools and methodologies to identify innovative solutions.
The ideal candidate will possess strong analytical skills, with experience in managing projects and time, introducing innovative ideas and processes, and setting and accomplishing goals with high standards.
Key Responsibilities:
- Partner with Client Services leadership to support Client Experience Net Promoter Score (NPS) survey initiatives
- Utilize data analytics to provide actionable insights aimed at improving NPS survey management and returns
- Demonstrate strong project management skills to address issues and lead process improvements
- Develop executive communications that tell a compelling story about the state of Client Experience surveys
Requirements:
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree
- Experience in managing projects and time, introducing innovative ideas and processes
- Experience in setting and accomplishing goals with high standards
- Experience in taking initiative and working independently, taking ownership of outcomes
- Experience in adapting to shifting priorities and challenges
- Experience in relationship management with key stakeholders and peers
Preferred Qualifications:
- Expertise in Data Analytics using AI and ML models
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree
- Experience with content standards, style guides, and templates
- Ability to analyze the impact of product changes and feature launches on business processes and related knowledge
Technical Skills:
- Python for production-quality ML coding
- Data structures & algorithms / computational complexity fundamentals
- SQL for extraction/joins/feature pulls
- Ability to build/maintain data pipelines supporting ML workflows