Field Engineer, Public Sector

As a Field Engineer on our federal AI projects, you'll work directly with our largest public sector customers to ensure a smooth experience with Scale's technology.

You'll help these customers build production-grade data pipelines, working closely with our Product, Engineering, and Operations teams.

This role sits at the intersection of customer delivery, product, and engineering.

Responsibilities

• Build end-to-end data integrations that sync customer data to and from Scale's platform
• Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas
• Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
• Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
• Own the customer's technical experience throughout their time with Scale
• Work with Account Executives and Product Managers to identify customer-specific feature requests
• Develop expertise in large language models, 2D image annotation, and API integrations
• Represent Scale and engage with customers at major events

Requirements

• Experience as a customer-facing engineer or in a similar hybrid role
• Hands-on technical experience working with clients in a pre- or post-sales capacity
• Development experience with Python, JavaScript, or other modern languages
• A strong engineering background, ideally in computer science, mathematics, or another quantitative field
• Strong project management and interpersonal skills
• The ability to present credibly to both executives and front-line engineers
• Comfort communicating across internal and external teams
• Intellectual curiosity, empathy, and the ability to move quickly

Nice to Have

• Experience in AI
• Experience working in classified environments
• Prior experience as a technical go-to-market resource
• Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and CI/CD
• Hands-on experience with Kubernetes and Helm charts
• Experience automating infrastructure with Ansible or similar tools

The base salary range for this full-time position in the location of Washington DC/Hawaii is: $180,550-$226,550 USD The base salary range for this full-time position in the location of St. Louis/Suffolk is: $150,400-$188,000 USD