Partner Program Manager

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As we expand our partner ecosystem to support global growth targets, we are seeking a versatile Partner Program Manager to drive an exceptional experience across our Systems Integrators (SIs), ISVs, Resell, and Technology partners.

Responsibilities:

• Drive Program Modernization & Scale: Identify process bottlenecks and design new ways to automate existing manual workflows.
• Own Problem-Solving: Chart a clear path forward to build repeatable, programmatic solutions for complex challenges across the partner lifecycle.
• Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows.
• Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction and maximize partner-sourced revenue pipelines.
• Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships.
• Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies.
• Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience: 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
• The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments and delivering results.
• Project Management & Collaboration: Strong project management skills and ability to manage complex cross-functional timelines.
• Communication & Content: Excellent written and verbal communication skills.

Desired:

• Ecosystem Acumen: Solid understanding of modern partner program structures and lifecycle methodologies.
• Tech Stack & Automation Familiarity: Hands-on exposure to CRM and partner ecosystem technologies.
• Revenue Orientation: Experience designing or supporting commercial program models.
• Advanced Degree: MBA is a plus.

Location: Remote - US

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.