Principal Product Manager (Strategic Account Interactions) - Security Solutions

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

We are looking for a Principal Product Manager to be the primary product voice for Elastic Security's most strategic enterprise customers. In this high-impact role, you will own the relationship between Elastic Security's product organization and our most strategic enterprise accounts.

Responsibilities

• Own the enhancement request pipeline across multiple strategic enterprise accounts at once. Build and maintain a structured system to track, prioritize, and respond to customer-sourced requirements.
• Translate customer requirements into shipped products. Work at the level of customer pain, not just the feature that was asked for, and synthesize input from many accounts into a single, coherent product direction.
• Turn input from strategic accounts into successful products. Look for patterns across accounts. Shape some of these patterns into formal partnerships for design.
• Feed validated customer patterns back into the core product roadmaps, influencing direction well beyond the accounts you cover.
• Serve as the primary product voice in meetings with senior customer stakeholders, including the CISO, CTO, and VP of Security Operations.
• Prioritize customer-sourced requirements using structured frameworks such as RICE, weighted scoring, and opportunity sizing.
• Partner with product and engineering leads to write requirements they can act on without follow-up clarification meetings.
• Operate across Product, Sales, Customer Success, and Legal.

Requirements

• Extensive Experience: 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Security Domain Knowledge: Hands-on knowledge with SIEM, SOAR, XDR or broader security operations platforms.
• Enhancement Request Management at Scale: You have personally run a structured enhancement request pipeline across several enterprise accounts at the same time.
• Executive Presence: You are comfortable as the primary product voice with C-suite and VP-level customer stakeholders.
• Technical Credibility: You earn respect from engineering through the quality of your requirements rather than through authority.
• Cross-functional Leadership and Influence: You have operated at the intersection of Product, Sales, Customer Success, Engineering, and Legal.
• Structured Thinking and Bias for Closure: You bring order to unstructured problems, using data to prioritize and clear judgment when data is thin.
• Comfortable with AI-Augmented Work: You use AI tooling for synthesis, documentation, and preparation as a regular part of your workflow.

Benefits

• Competitive pay
• Health coverage for you and your family
• Flexible locations and schedules
• Generous number of vacation days each year
• Increase your impact
• We match up to $2000 for financial donations and service
• Up to 40 hours each year to use toward volunteer projects
• Embracing parenthood with minimum of 16 weeks of parental leave