Global Operations Associate

Job Summary

We are seeking a Global Operations Associate to join our team at Flexport in Antwerpen, Belgium. As a critical part of our operations team, you will play a pivotal role in building the next operational model at Flexport, ensuring that all customer shipments are executed according to plan, on time and within budget.

Responsibilities

• Be the front line in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed.
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations.
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements

• BA/BS Degree or completed professional training as forwarding agent.
• 2+ years of experience in operations, logistics or freight forwarding.
• Have a technology (and AI) first mindset and can thrive in a fast-paced environment.
• Effective time management.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A compliance first attitude.
• A client service mindset.
• Language requirement: Mandatory Dutch/French and fluency in English.

Benefits

• An opportunity to contribute to one of the fastest-growing companies.
• 25 working days paid vacation per calendar year.
• Lunches compensation: Flexport offers meal vouchers covering lunches up to 10 EUR a day.
• Medical insurance: Flexport offers employees a group health insurance and covers 100% of the premium for employees.
• Pension: Flexport offers employees a group insurance scheme with AXA Belgium.
• Employee Assistance Program through Aetna Resources for Living.
• Parental leave benefit.