Description
Launched in 2023, Integrated Services at Ford Motor Company creates and markets new customer experiences by integrating hardware, software, and services across Ford Blue, Model e, and Ford Pro. As a Product Manager in the Vehicle Care organization, you will lead the development of platforms and tools that help Ford and dealerships diagnose, repair, and communicate faster.
Every hour matters when a customer's vehicle is in the shop. You will define the product strategy, roadmap, and success metrics for critical experiences leveraged by Ford internal teams and dealerships every day. Your goal will be to turn service from reactive to predictive, improving dealer efficiency and Ford's brand promise of caring for customers' time.
Key responsibilities include:
- Defining the strategic vision and roadmap for dealer-facing software products that enable a faster repair process, seamless communication, and proactive service experiences.
- Translating dealer and Ford business needs into actionable product requirements, leading the delivery of high-impact tools and platforms.
- Driving experimentation, learning, and continuous improvement through data-driven decision-making and cross-functional alignment.
- Balancing near-term operational needs with long-term platform strategy, ensuring scalability and interoperability across Ford's global service ecosystem.
- Developing strong working relationships with global teams, understanding nuances across retail and commercial service operations, systems, and products.
- Owning key product metrics, tracking them, and reporting out to Leadership.
- Representing vehicle care service in executive and cross-functional reviews, influencing priorities and investment decisions.
Requirements:
- Bachelor's Degree required.
- 5+ years of product management experience in the technology industry.
- Proven ability to effectively utilize Jira for agile project management.
- Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products.
- Demonstrated ability to achieve goals in an innovative and fast-paced environment.
- Excellent problem-solving, organizational, and analytical skills.
- A deep passion for customers, their needs, and building/shipping products to meet these needs.
- Successful product launch experience in a matrix organization.
- Strong leadership skills and experience managing stakeholders.
- Strong verbal and written communication skills.
- Strong data analysis skills.
- Familiarity with Agile Software Methodologies.
- Curiosity around new technologies and a strong desire for continuous learning.
- Proficiency in Microsoft Office Suite.
Benefits:
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up child care
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays
Salary: $99,100-$149,000