Product Management Intern, Fan Care Community Care - Summer 2027

Electronic Arts' EA Experiences group is dedicated to ensuring great experiences for its growing communities centred around its world-renowned brands. As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement. You will support product discovery, fan research, roadmap development, and performance analysis.

Responsibilities

Product Discovery & Fan Research

• Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.
• Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.
• Provide feature recommendations and prioritisation based on research and data analytics.

Performance Analysis & Metrics Tracking

• Track and analyse key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.
• Synthesise telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.

Cross-Functional Collaboration & Execution

• Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.
• Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.

Requirements

• Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.
• Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.
• Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dash-boarding tools like Tableau/Looker).
• Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesising complex topics.
• Active enthusiasm for video games, player communities, and online discussion platforms.

Preferred Qualifications

• Prior internship, club leadership, or project experience in a software, product, or tech environment.
• Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Confluence, Slack, Figma).
• Experience with or passion for community platforms (e.g., Discourse, Khoros, Reddit, Discord).

Benefits

• Dedicated mentorship: weekly 1:1 mentorship sessions with seasoned Product Managers and exposure to cross-functional leaders across EA Fan Growth.
• Product Management Tooling & Frameworks: hands-on training on Product Management terminology, backlog grooming, PRD creation, hypothesis testing, and stakeholder alignment.
• Executive Visibility: a platform to present your findings and feature proposals directly to Senior Leadership.
• Comprehensive benefit packages, including physical, emotional, financial, professional, and community well-being support.

About Electronic Arts

Electronic Arts is a global leader in digital interactive entertainment, with a diverse portfolio of games and experiences, and locations around the world.