Associate Principal Resident Engineer - Americas

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running.

This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. You will be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries, while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.

Responsibilities:

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria
• Work closely with client's teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments
• Partner with client's teams to refine applicable use cases and Dragos platform objectives
• Tune and optimize Dragos platform to meet defined customer objectives
• Develop content and build foundational workflows based on client use cases and value proposition
• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform
• Coordinate upgrades, patches, and other configuration changes to the Platform solution
• Provide knowledge transfer and training to enable key stakeholders, document processes
• Provide troubleshooting and break/fix support for the Platform, manage escalations
• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed
• Continually solicit client feedback on feature requests and improvements
• Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting)
• Identify opportunities for other Dragos products and services

Qualifications:

• 5+ years of ICS/OT and Cybersecurity experience
• Networking experience – Strong knowledge of IP networks, OSI model, Purdue model, and ICS protocols
• Experience with Linux (command line)
• Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects
• Experience with Dragos Platform a plus
• Experience with scripting languages (Python, Shell script, etc.) a plus
• Electric Sector/NERC CIP experience a plus
• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
• Willingness to travel up to 25%

Compensation:

• Salary: $155,000
• Competitive Equity Package
• Comprehensive Benefits Plan