Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're seeking Data Center Technicians to join our expanding Infrastructure Operations team. As a Data Center Technician, you'll be the primary resolver and troubleshooter for a range of data center infrastructure issues, including hardware, fiber, networking, and related problems.
You'll work on the most challenging problems, collaborating with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities:
- Build relationships with internal teams and customers, innovating effective solutions to meet issues and problems as they arise
- Conduct site assessments at various facilities to proactively prepare for onsite installation of AWS equipment
- Install, expand, and provision AWS infrastructure at third-party premises, data centers, and non-traditional environments
- Troubleshoot hardware, network installations, and configurations, performing network testing, break/fix, rack installations, and decommissioning
- Proactively identify and implement strategies that prevent support issues and enhance the customer experience
- Process and track purchase orders for data center hardware components
- Monitor spare parts inventory levels and initiate replenishment orders
- Maintain accurate records in internal ordering databases
- Execute asset transfers across global locations
- Track order approvals and provide timely updates to stakeholders
- Identify and report shipment issues, including delays, cancellations, and expedited requests
- Manage shipment label distribution for new equipment and returns
- Coordinate with global teams to ensure timely delivery and resolution of issues
- Conduct day-to-day business, both internally and with external customers
- Travel up to 25% on average, required to travel between locations to install, service, and retrieve AWS equipment
- Physical ability to push and/or pull heavy objects into position, regularly lifting up to 18kg and participating in team lifts of 30 kg
- May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
- May lead larger projects that require cross-functional alignment and support
- May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health and safety guidelines
About the team:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.