Description
Join Kobie, a National Top Workplace and Top Remote Workplace, where the best minds in loyalty come together. As a Sr. Account Manager in the Retail Vertical, you'll run day-to-day operations across one or more retail accounts, own client communication and coordination, and rally cross-functional teams to deliver on every commitment.
You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop.
Your responsibilities will include:
- Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
- Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
- Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
- Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
- Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
- Commercial support: Track contract milestones and support accurate, on-time billing.
To be successful, you'll need:
- 5+ years in marketing, loyalty, or account management, ideally client-facing.
- Proven ability to juggle multiple accounts and priorities without losing the detail.
- Technical acumen: you understand how platforms fit into a martech ecosystem and how features bring marketing ideas to life.
- Clear, confident written and verbal communication.
- Foundational financial and data analysis skills.
- Bachelor's degree in marketing or a related field.
- Ability to travel up to 15%
Bonus points if you have:
- Retail industry experience
- SaaS or loyalty platform experience, plus CRM and promotional marketing.
- Familiarity with tools like Jira, Workfront, and Google Analytics.
Kobie offers a flexible work environment, with benefits including flexible time off, nine company-wide holidays, and a diverse suite of benefits prioritizing growth, development, and personal well-being.