Account Manager

At Flexport, our mission is to make global commerce so easy there will be more of it.

As our first account manager, you're a key member of our team in Australia, you'll grow business by deepening client relationships. You'll own a portfolio of clients, uncover new opportunities in their supply chains, and be part of a high-growth team with a strong focus on tech-driven culture, performance, and career development, with the opportunity to shape Flexport's presence in the region.

Responsibilities

• Take ownership of business growth within your portfolio by upselling and cross-selling Flexport's supply chain and tech products
• Understand clients' business goals, the industry, and Flexport's services to proactively close and deliver new solutions that deepen client relationships
• Serve as the client's trusted advisor, advocating for their needs internally and finding win-win solutions for both the client and Flexport
• Run regular client touch points and business reviews to demonstrate value, uncover new opportunities, and drive retention
• Work cross-functionally across Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategy that maximises outcomes
• Proactively monitor client health to catch opportunities early and keep both client and business goals on track
• Champion product adoption by mastering the Flexport platform and showing clients how to get the most out of it

Requirements

• At least 5 years in sales, account management, or supply chain operations
• A background in logistics, freight forwarding, or supply chain is highly preferred
• A client-service mindset , genuinely obsessed with client outcomes , and the courage to challenge the status quo
• Excellent communication and negotiation skills across all channels, with strong organisational discipline and problem-solving ability
• Strategic vision combined with hands-on, ground floor execution
• Experience with retail, electronics, or tech verticals, global team collaboration, and AI adoption are all strong pluses

Benefits

• Pioneer Opportunity: Be part of the founding commercial team in Australia, helping shape how Flexport builds its presence, processes, and culture in the market from the ground up
• Growth: Thrive in a high-performing culture with genuine opportunities to grow within the company, backed by access to global learning programs and career development pathways
• Technology Exposure: Work at the forefront of how AI is transforming the freight forwarding industry
• Compensation: Competitive base salary and performance bonus, plus a guaranteed bonus to support your transition and integration into Flexport
• Perks: Superannuation, monthly health stipend, phone bill and travel reimbursement, and company stock