Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
The Global KYC and Onboarding squad works to make onboarding into Wise safe, compliant, efficient, and scalable. Within that squad, Wise Platform Verification focuses on verification for Wise Platform partners and their customers.
We are looking for an Implementation Manager to bring analytical rigour and process discipline to Wise Platform Verification. You will use data to understand how verification works across partners, identify the biggest sources of friction and operational cost, and lead improvements from diagnosis through implementation and measurement.
Your mission is to turn complex partner-verification problems into measurable implementation plans, trusted metrics, clear operating models, repeatable rollout playbooks, and automation opportunities.
Responsibilities
- Map Wise Platform verification processes end to end, including partner models, control triggers, evidence flows, operational routing, RFIs, exceptions, and recovery paths.
- Identify process and automation opportunities that reduce manual review, avoidable partner RFIs, misrouting, operational rework, and partner/customer disruption.
- Define implementation plans for high-priority verification changes, including scope, owners, milestones, risks, launch gates, runbooks, training, adoption, monitoring, and escalation paths.
- Build trusted KPI definitions, dashboards, launch scorecards, and weekly/monthly performance narratives that help the team make decisions.
- Partner with Analytics and Data Science to validate data quality, segment impact, size populations, measure outcomes, and distinguish true performance changes from reporting or process artifacts.
- Partner with Engineering to turn operational needs into implementable requirements while understanding technical constraints, dependencies, rollout paths, and migration risks.
- Partner with Product Compliance, Risk, and Ops to make sure process changes meet control objectives, remain auditable, and work for the teams reviewing cases.
- Support automation and process migration work, including moving fragile manual processes and legacy workflows toward scalable product or platform patterns.
- Lead root-cause analysis for operational issues and partner-impacting verification pain points, then track fixes to closure and prevent recurrence through standards, monitoring, and documentation.
What success looks like in the first 6-12 months
- WPV has clearer process maps and ownership for the highest-impact partner verification workflows.
- High-priority process changes launch with implementation plans, metrics, launch gates, runbooks, monitoring, and adoption tracking.
- Manual review and partner RFI pain points are sized, prioritised, and converted into a practical automation or process-improvement backlog.
- Partner Due Diligence, Operations, and partner-facing teams have clearer routing, context, escalation paths, and feedback loops.
- The team can trust its core operating metrics and use them for prioritisation, launch readiness, and post-launch learning.
- Operational incidents and recurring process issues lead to documented root causes, owners, fixes, and prevention mechanisms.
- Legacy process or service ownership issues are mapped and sequenced with clear migration or handover plans.
Benefits
- Base salary: £90,000 - £130,000 gross/year (based on experience & interview outcomes)
- Restricted Stock Units (RSUs)
- Numerous other benefits