Description
As a Presales Engineer at Twilio, you will play a crucial role in delivering technical wins and product fit to customers across the EMEA region.
You will work closely with Twilio New Business Account Executives, Solutions Engineers, Professional Services, and partners to strategize and plan for deal success.
Your responsibilities will include:
- Building successful business partnerships with Twilio Account Executives, focusing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Participating in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations, and enablement sessions during the sales cycle.
- Developing subject matter expertise on customer needs and requirements, and Twilio's best-in-class communications technology.
- Leading technical discovery sessions with customers to uncover their needs and challenges and articulate Twilio's ability to enable their success and solve their challenges.
- Building and presenting powerful and complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
- Forming an understanding of a customer's business and helping solve problems they've identified, as well as uncovering areas of opportunity.
- Building trusted advisor relationships at the highest levels of customers and presenting creative new solutions and architectures that enable and inspire innovation.
- Contributing to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets, and reusable presentations.
To be successful in this role, you will need:
- At least 3 years of experience in a technical pre-sales role in CPaaS, SaaS, or Telecom space.
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer.
- Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- Engaging storytelling: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audiences.
- Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products.
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures.
- Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python, or PHP), Web (JS, React), and experience with designing and consuming REST APIs.
Location: This role will be remotely based in the UK or Ireland. Approximately 35% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer: There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.