Description
Make a difference by joining the Leidos TRICARE team in Yokosuka, Japan as a TRICARE Beneficiary Services Representative (BSR). The successful candidate will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Conduct informational briefings for various events.
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
- Assess and escalate issues as needed for proper resolution.
- Maintain compliance with HIPAA regulations and confidentiality.
- Collaborate with and support team members.
Requirements:
- High school diploma or GED.
- U.S. citizenship.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office.
- Effective presentation skills.
- Ability to work independently and with minimal supervision.
- Strong organizational and time management skills.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Experience in U.S. military healthcare delivery, civilian managed care, medical or clinical environment, or MHS Genesis.
- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.
Salary: $32,000 annually.