Staff Backend Engineer - Monitoring and Anomaly Detection (Monetization)

GitLab is seeking a Staff Backend Engineer to join the Observability, Monitoring, and Integrations team, focusing on monitoring and anomaly detection for Monetization systems.

As a Staff Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, you'll set the technical direction for telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora.

Responsibilities:

• Design, build, and operate observability across the Monetization stack, including metrics, logs, and traces, using tools such as Prometheus and Grafana.
• Implement automated detection for billing, data, and event anomalies, and route alerts to the responsible feature teams.
• Develop reconciliation and data integrity checks across usage and billing pipelines.
• Define and track service level objectives and service level indicators, write runbooks, and take part in incident response to measure and improve Monetization system reliability.
• Explore artificial intelligence and machine learning techniques to predict system anomalies and accelerate resolution.
• Review and offer feedback on merge requests from other Monetization engineers.
• Collaborate with Product, Finance, Support, and other partners to turn operational needs into reliable tooling.

Requirements:

• Professional experience with Ruby on Rails, including building and operating applications such as CustomersDot.
• Experience in site reliability or observability engineering, including monitoring, alerting, service level objectives and indicators, runbooks, and incident response.
• Experience setting technical direction for observability, reliability, or detection work and bringing other engineers along.
• Experience building anomaly detection, monitoring, or risk management tooling.
• Familiarity with observability tools such as Prometheus, Grafana, and OpenTelemetry.
• Exposure to analytical data stores such as ClickHouse and the change data capture and event-streaming pipelines that feed them, including Siphon and NATS JetStream.
• Experience owning projects from concept through production, communicating clearly about complex technical and organizational problems, and proposing iterative solutions.
• Working knowledge of Python for anomaly detection and data work, or experience with billing, financial, or other business-critical systems, including Zuora or Salesforce, is a plus.

Benefits:

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave