Description
At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission,one patient at a time.
As a Clinical Applications Specialist I, you will implement, administer, and support assigned clinical and ancillary systems under the guidance of senior team members. You will act as a liaison between clinical staff and the Clinical Applications team to ensure effective integration and utilization of healthcare technology systems.
Key Responsibilities:
- Implement, administer, and support assigned systems
- Work with collaborative teams to improve, optimize, and enhance assigned applications
- Perform technical support tasks, installations, maintenance, analysis, testing, and documentation
- Coordinate application support with other IT teams
- Provide Tier II support for multiple high-volume software systems
- Review and analyze system performance indicators to locate problems and correct errors
- Participate in system-wide Information Services projects
- Act as a liaison between assigned departments, clinical end-users, and technical personnel
- Assist in the coordination and maintenance of all current systems for assigned departments
- Provide in-person support for providers and end-users
- Identify opportunities for improvement in clinical processes and workflows
- Analyze and document user requirements, procedures, and problems
- Engage with department super-users to improve office clinical operations
- Assist in documentation of workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting
- Analyze systems and processes to identify opportunities for improvement
- Improve how applications are configured to help users understand system limitations and capabilities
- Assist in training users on upgrades and new installations
- Assist with educational initiatives in clinical application utilization and data reporting
Requirements:
- 1-5 years of work experience in Application/Software support in a clinical setting
- Degree from an accredited college with an emphasis in healthcare, adult education, or information management (preferred)
- Experience in a healthcare environment is required
- Strong problem-solving and analytical skills
- Strong written and oral communication skills
- Ability to work with minimal supervision and in a multi-discipline team
- Excellent presentation and interpersonal skills
Work Environment:
- Monday-Friday, 8-5, hybrid position (must come into the office 2 times a week)