Senior Technical Services & Operations Specialist

We are seeking a Senior Technical Services & Operations Specialist to join our team in Kırıkkale, Turkey.

The successful candidate will have a Bachelor's degree in Mechanical Engineering, Chemical Engineering, or a related engineering discipline, and at least 5 years of relevant professional experience, preferably in lubricants, maintenance, technical services, or industrial field operations.

Key responsibilities include:

• Managing and coordinating technical and field teams to ensure effective workforce planning, work scheduling, and operational continuity
• Coordinating operational, administrative, and people-related matters concerning field teams in collaboration with relevant functions
• Supporting team members in developing their areas of technical expertise by providing guidance, training, and know-how transfer
• Ensuring effective management of day-to-day technical operations in line with customer requirements, company standards, and HS&E principles
• Leading field operations related to lubricants, lubrication practices, and mechanical maintenance activities
• Coordinating preventive and corrective maintenance activities, particularly for rotating equipment
• Managing and developing the Fullcheck service portfolio in line with market needs, customer expectations, and technological developments
• Developing and maintaining technical tools and services to support Industrial Sales Teams
• Managing customer technical requirements and maintaining effective communication with customers
• Managing the technical complaint process and coordinating necessary actions to resolve customer issues promptly and satisfactorily

Requirements:

• Bachelor's degree in Mechanical Engineering, Chemical Engineering, or a related engineering discipline
• At least 5 years of relevant professional experience
• Experience in managing and coordinating technical and/or field teams
• Strong knowledge of lubricants, lubrication practices, and industrial applications
• Knowledge of mechanical maintenance, preventive maintenance, and rotating equipment
• Experience in coordinating field operations, troubleshooting technical issues, and implementing continuous improvement activities
• Strong customer orientation with effective stakeholder management and communication skills
• Strong planning, coordination, problem-solving, and team management capabilities
• Ability to combine field experience with technical analysis and reporting
• At least Upper-Intermediate level of English
• Good command of MS Office programs
• Flexibility to travel in line with field and operational requirements

Benefits:

• Challenging yet rewarding work environment
• Opportunities for professional development and career advancement
• Comprehensive benefits package