Workplace Resources, Principal

We are looking for an experienced Real Estate & Facilities professional to join our team as a Workplace Resources, Principal. You will be responsible for providing business oversight and governance of integrated facilities management (IFM) services, including hard and soft services, with primary responsibility for headquarters operations and broader support to regional and global workplace teams.

You will serve as a key partner to IFM leadership and service teams, providing operational direction, coaching, escalation support, and continuous-improvement guidance. You will also provide governance and oversight of hard facilities services and critical building infrastructure, including mechanical, electrical, plumbing, building management systems, data center support infrastructure, generators, UPS systems, elevators, lighting, roofs, and other building systems.

Your responsibilities will include:

• Providing business oversight and governance of IFM services
• Serving as a key partner to IFM leadership and service teams
• Providing governance and oversight of hard facilities services and critical building infrastructure
• Overseeing maintenance strategies, preventive and corrective maintenance programs, inspections, repairs, planned shutdowns, vendor activities, and service-restoration efforts
• Developing and maintaining Facilities Management playbooks, operating procedures, service standards, governance practices, escalation processes, and performance measures
• Monitoring service delivery and building performance, identifying recurring issues and operational risks, and working with service providers to implement corrective actions and continuous improvements
• Supporting workplace and portfolio planning through attendance, occupancy, capacity, utilization, and space-allocation analysis
• Partnering with business leaders and workplace teams on relocations, organizational changes, flexible-seating strategies, workplace optimization, and post-acquisition integrations
• Supporting annual operating planning, budgeting, forecasting, expense analysis, contract planning, project estimates, and cost-optimization initiatives
• Partnering with Procurement on vendor sourcing by developing requirements, evaluating proposals, participating in RFP scoring, validating pricing and scope, and supporting contracting and implementation
• Providing business governance for workplace and facilities technology platforms, including IWMS and work-order-management systems
• Partnering with technology teams and service providers on system enhancements, platform migrations, integrations, reporting requirements, user adoption, and operational continuity
• Developing workplace and facilities dashboards, analytics, and reporting that provide visibility into attendance, utilization, capacity, service delivery, maintenance performance, and operational trends
• Maintaining Real Estate & Facilities business-continuity and emergency-response programs, including recovery planning, exercises, and after-action reviews

You will have the opportunity to make a significant impact on the organization by:

• Strengthening the Facilities Management operating model
• Improving the reliability and resilience of critical building systems
• Helping outsourced service-provider teams develop into capable and trusted partners
• Providing better-informed workplace and real estate portfolio decisions
• Improving visibility into workplace and facilities performance
• Identifying opportunities to optimize space, maintenance practices, service delivery, vendor performance, and operating costs
• Improving operational resilience and preparedness across critical workplace and building functions

To be successful in this role, you will need:

• Significant progressive experience in Facilities Management, Corporate Real Estate operations, Workplace Operations, building operations, or a related field
• Demonstrated experience overseeing outsourced facilities-management providers and multiple hard- and soft-service lines
• Strong working knowledge of commercial building systems, including HVAC, electrical, plumbing, building management systems, emergency power, UPS systems, elevators, and other critical facility infrastructure
• Experience overseeing preventive and corrective maintenance programs, inspections, repairs, planned shutdowns, vendor service activities, and operational issue resolution
• Experience using work-order, maintenance, asset, and service-performance data to improve building reliability and operational performance
• Experience developing operating procedures, maintenance and service standards, governance practices, escalation processes, and performance measures
• Experience with workplace planning, occupancy, capacity, utilization, space allocation, and workplace-optimization initiatives
• Experience supporting annual budgets, forecasts, expense analysis, vendor contracts, project estimates, and cost-management initiatives
• Experience with vendor sourcing and procurement processes, including requirements development, proposal evaluation, RFP scoring, pricing review, and contract implementation
• Experience with IWMS, CMMS, work-order-management, workplace-experience, or similar facilities technology platforms
• Strong analytical capabilities and experience developing dashboards, reporting, metrics, or decision-support tools
• Experience with RE & Facilities department business continuity, emergency preparedness, or operational-resilience programs
• Strong written, verbal, presentation, and stakeholder-management skills
• Ability to work effectively across Finance, Procurement, HR, IT, Security, Legal, business leadership, engineering teams, and external service providers
• Bachelor's degree in Facilities Management, Engineering, Business, Real Estate, Construction Management, or a related discipline, or equivalent relevant experience
• Professional certification such as CFM, MCR, PMP, or a related credential is preferred
• Experience supporting a geographically dispersed or global workplace portfolio is preferred