Description
We are seeking a Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for managing incoming calls and emails from clients, resolving product or service problems, and ensuring service excellence.
Responsibilities:
- Manage incoming calls and emails from clients
- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution
- Identify and assess client needs to ensure service excellence
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Handle day-to-day administrative tasks
- Compile and generate reports related to customer service surveys
- Develop strategies for the team to reach its goals
- Create reports to update the company on the team's progress
Requirements:
- At least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in any field
- Minimum 2 years of Customer Service Experience; fresh graduates are welcome to apply
- Malaysian Citizen
- Excellent English communication skills
- Confident in corresponding with clients over the phone
- Good working knowledge of Microsoft Office applications
- Strong thirst for knowledge and ability to learn fast
- Willing to work on Shift Rotation Basis
Salary: RM2,500 - RM2,700 a month