Description
The Patient Care Technician is a member of the Patient Communication Team, responsible for supporting patient communication, appointment scheduling, and administrative coordination.
The primary responsibilities include:
- Answering patient calls and responding to general patient inquiries in a professional and courteous manner
- Assisting patients with appointment scheduling, follow-up questions, and navigating clinic services
- Providing excellent customer service while maintaining patient confidentiality
- Addressing patient concerns within the scope of the position and escalating issues as appropriate
- Collaborating with the Patient Communication Team, Medical Assistants, providers, and front-office staff
- Following established message-routing protocols and provider-specific instructions
The ideal candidate has:
- High school diploma or equivalent
- Previous healthcare, medical office, call center, or customer service experience
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced medical office
- Professional, compassionate, and patient-focused demeanor
- Ability to use computer systems and learn electronic medical record workflows
- Ability to maintain confidentiality and exercise good judgment when handling patient information
- Bilingual in English and Spanish is a plus
The schedule is Monday to Friday, 7:45 am - 5:00 pm, 4 days a week.