Assistant Store Manager

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences.

As an Assistant Store Manager, you will play a crucial role in delivering an incredible guest experience, providing technical support and troubleshooting, maintaining store appearance, managing store operations, and leading a team.

Key Responsibilities:

• Deliver an Incredible Guest Experience: You will ensure that guests have an exceptional experience, handling guest de-escalation, and supporting Guest Experience Guides or Shift Leads when needed.
• Technical Support and Troubleshooting: You will conduct hardware and software checks, troubleshoot issues, and communicate with the Store Manager and Tier 1 Helpdesk.
• Keep it Shiny: You will maintain the store's cleanliness and organization, ensuring a premium and professional experience for guests.
• Store Management: You will co-lead the creation of employee schedules, work with the store management team to maintain daily checklists and audits, and track employee breaks.
• Store Leadership: You will initiate check-ins with team members, provide coaching, and partner with the Store Manager in the interview process for Guest Experience Guide hiring.
• Training: You will provide on-the-job training to new Guest Experience Guides and Leads, and help integrate them into the organization.

Requirements:

• 2 years of relevant leadership experience in retail operations management or hospitality industry
• Leadership experience with a focus on customer service and team management
• Ability to work on weekends and have flexible scheduling
• Proficiency in retail math and business skills, including profit and loss statements and data visualization tools
• Physical stamina to be on feet for long periods and lift up to 40 lbs.

Benefits:

• Paid time off
• Sick time
• 401(k) + Match
• Medical, dental, vision, life, and disability insurance
• Health and wellness resources and discounts
• Commuter benefits
• Exclusive savings on entertainment, shopping, hotels, and more
• Promotion potential
• Referral bonus program
• Employee discounts and free sessions
• “Positive Guest Review” incentive program