Manager, Agency Premier Academy

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

We're looking for a Manager, Agency Premier Academy who is responsible for designing, developing, and delivering capability-building programs that enhance product knowledge, sales effectiveness, leadership capabilities, and customer service excellence for AIA agents, agency leaders, and business partners, ultimately driving business growth and agency productivity.

Roles and Responsibilities:

• Training Strategy & Planning: Develop and execute annual, quarterly, and monthly training plans aligned with regional business priorities.
• Training Delivery & Facilitation: Lead and deliver core training programs for New Agents, Agency Leaders, Premier Agency Leaders, Agency Executives, and other development initiatives.
• Team Leadership & Capability Development: Lead, coach, and develop the regional team of Agency Trainers.
• Business Partnering: Partner with Regional Business Heads, the Agency Development team, Agency Leaders, Distribution Management, and relevant support functions to address capability needs and business challenges.
• Performance Monitoring & Analytics: Measure training effectiveness using defined KPIs.
• Coaching & Field Development (New Agent Success): Conduct field observations and coaching sessions for new agent success.
• Governance & Compliance: Ensure all training activities comply with internal policies, regulatory requirements, Ministry of Finance guidelines, and AIA learning standards.
• Project & Change Management: Support strategic transformation initiatives and lead regional implementation of new learning programs, digital learning solutions, and capability frameworks.

Job Requirements:

• Bachelor’s degree in Business Administration, Finance, Banking, Education, or a related field.
• At least 5 years of management experience
• At least 6 years of experience in the insurance industry, financial services sector, or other sales-driven organizations.
• Experience with training management systems; Power BI, AI adoption or database development experience is an advantage
• Data analysis and reporting
• Training operations management
• Strong organizational and coordination skills
• Demonstrated leadership and team management
• Strong attention to detail
• Effective communication and stakeholder management
• Strong problem-solving and process improvement mindset
• Fluent in English (both written and spoken)