Description
The starting pay range for this position per hour is $21.50 - $23.50, with a full pay range of $21.50 - $36.55 per hour.
As an Inbound Operations Team Leader at Target, you will play a crucial role in ensuring a consistent experience for guests by leading a team of hourly team members and overseeing the inbound, outbound, replenishment, and promotional signing processes for General Merchandise areas of the store.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
- Understand sales goals and plans, and execute daily/weekly workload to deliver department and store sales goals and guest engagement
- Lead and share expertise in operations, freshness, accuracy, and efficiency
- Establish clear goals and expectations and hold team members accountable to expectations
- Utilise workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open
- Assign daily tasks to team members based on planned workload and guest traffic patterns
- Assess all GM backroom, sales floor areas, and review reporting to identify gaps and develop a plan to resolve any issues identified
- Enable a consistent experience for guests by ensuring product is available for purchase
- Assist in leading and following up on organisational and operational change
- Build a team of GM Experts from initial selection through onboarding and learning
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Demonstrate a culture of ethical conduct, safety, and compliance
- Lead and demonstrate a safety culture through modelling and recognising safe behaviours
- Model the execution of physical security processes to enhance the in-store security culture
- Support merchandise protection strategies across the total store
- Occasionally assume store-level leadership on duty (LOD) responsibilities
- Address all store and offsite emergency and compliance needs
- Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU)
Requirements:
- High school degree or equivalent
- Age 18 or older
- Previous retail experience preferred, but not required
- Ability to lead and hold others accountable
- Ability to learn and adapt to current technology needs
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently
- Capability to remain focused and composed in a fast-paced environment
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation