Description
We are seeking an Assistant Business Manager to join our team at Charlotte Tilbury in Kildare Village.
As an Assistant Business Manager, you will be a true brand ambassador, reflecting the Charlotte Tilbury values. You will drive financial results in store to meet and exceed targets, support the Business Manager in day-to-day operations, and lead by example to promote exceptional customer service.
Responsibilities:
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
Requirements:
- Retail management experience
- A genuine passion for the beauty industry
- Commercial acumen
- People management experience
- Strategic planning experience
Benefits:
- A range of magical benefits tailored to each region
- Structured induction programme – Start of a Dream
- Structured career development
- Wellness and social benefits including Assist Programs and regular social connects with colleagues