Description
As an Assistant Stateroom Steward at Hollandamericagroup, you will be responsible for providing exceptional guest stateroom service.
Key Responsibilities:
- Lead the Housekeeping team in providing top-notch guest stateroom service
- Clean and supply assigned staterooms according to Housekeeping procedures and standards
- Provide morning and evening services, including turndown service
- Maintain cleanliness of staterooms and balconies
- Distribute guest amenities and handle laundry and dry cleaning services
- Interact with guests and handle requests and complaints
- Assist with embarking guest luggage and stateroom orientation
- Maintain corridors, steward station, and other areas within the assigned section
- Provide on-the-job training to Assistant Stateroom Stewards
- Administer required paperwork and comply with House Rules, Safety Regulations, and Environmental Guidelines
Skills, Knowledge & Expertise:
- High School Education
- 2+ years of experience as Stateroom Steward or equivalent in the hospitality industry
- 1+ year of shipboard experience as Stateroom Attendant or equivalent (preferred)
- Physically able to carry at least 40 lbs.
- Effective communication and multi-tasking skills
- Basic knowledge of public health and sanitation protocols