Description
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
We're looking for a CS Business Process & Operational Risk Specialist to join our team in Makati, PH. As a Business Process & Operational Risk Specialist, you will be responsible for strengthening process governance, operational risk management, and continuous improvement initiatives across Corporate Solutions.
About the Role
The Business Process & Operational Risk Specialist is responsible for strengthening process governance, operational risk management, and continuous improvement initiatives across Corporate Solutions. The role ensures that business processes, workflows, and standard operating procedures are clearly defined, documented, optimized, and aligned with enterprise risk and control standards.
Responsibilities
- Business Process Management & Process Governance (35%)
- Lead the mapping, documentation, review, and enhancement of end-to-end business processes, workflows, and Standard Operating Procedures (SOPs) across Corporate Solutions.
- Facilitate process discovery sessions and workshops with business stakeholders to clearly define operational workflows, roles, responsibilities, and process ownership.
- Ensure that processes are standardized, documented, and aligned with enterprise governance and operational control requirements.
- Identify opportunities for process optimization, operational efficiency improvements, and workflow automation.
- Maintain and manage centralized documentation of Corporate Solutions process maps and operational procedures.
- Operational Risk Management & Control Oversight (25%)
- Identify, assess, and monitor operational risks across Corporate Solutions processes and operational activities.
- Support implementation of risk mitigation actions and operational controls in coordination with Risk & Compliance, Legal, and Internal Audit teams.
- Monitor and facilitate closure of risk issues, control gaps, and operational incidents.
- Support the organization in strengthening risk awareness, governance, and adherence to escalation processes.
- Audit Readiness & First-Line-of-Defense Support (20%)
- Serve as Level 1 (First Line of Defense) support for audit readiness, ensuring process documentation, control evidence, and governance artifacts are maintained and readily available.
- Maintain organized documentation of process maps, SOPs, operational controls, and governance records to support internal audit and risk reviews.
- Support coordination of internal audit activities, risk assessments, and control testing within Corporate Solutions.
- Track and monitor closure of audit findings, control remediation plans, and risk mitigation actions in collaboration with relevant stakeholders.
- Risk Governance & Compliance Coordination (10%)
- Act as the Corporate Solutions RICO Champion, supporting adherence to enterprise operational risk policies and governance frameworks.
- Partner with Risk & Compliance and Internal Audit teams to support control assessments, governance reviews, and risk reporting requirements.
- Support documentation and reporting of operational risk matters and governance initiatives within Corporate Solutions.
- Business Analysis & Transformation Enablement (10%)
- Gather and document business requirements related to operational improvements, digital transformation initiatives, and process automation opportunities.
- Support development of business cases for operational improvements and transformation initiatives.
- Contribute to transformation initiatives that enhance operational scalability, governance, and service delivery efficiency.
Benefits
- Empowering employees to find their 'better' in work, career, life, and making a difference
- Supporting people to live Healthier, Longer, Better Lives, build healthier societies, and cultivate healthier environments
Requirements
- No specific requirements listed