Senior Manager, Operations Governance

Prudential's purpose is to be partners for every life and protectors for every future.

As a Senior Manager, Operations Governance, you will lead and oversee the end-to-end governance of Risk & Control Self-Assessment (RCSA), Internal Audit engagements, and Regulatory Reviews across Operations functions.

Key responsibilities:

• Provide strategic direction to ensure findings are appropriately challenged, well-substantiated, and comprehensively documented, with robust remediation plans, clear ownership, and timely closure in line with regulatory and internal standards.
• Drive and continuously enhance the Operations Quality Assurance (QA) framework across customer and health operations.
• Own and lead the Operations AI Governance and Control Framework across the full AI lifecycle.
• Govern and review Local and Group reporting for operations risk, audit, and compliance matters.
• Act as a trusted advisor and key decision contributor on strategic and transformation initiatives across Operations.
• Lead cross-functional collaboration with stakeholders including Risk, Compliance, Audit, Technology, and Business Units to strengthen the overall control environment and ensure consistency in governance practices.
• Build and develop a high-performing governance team, setting clear expectations, strengthening technical capabilities in risk and control, and fostering a culture of ownership, accountability, and continuous improvement.

Requirements:

• Bachelor's degree in Business, Risk Management, Technology, or a related discipline; advanced qualifications are advantageous.
• Professional certifications such as CPA, CISA, FRM, or equivalent are highly preferred.
• 15+ years of relevant experience in operations governance, risk management, audit, or compliance, with demonstrated leadership experience in managing teams and enterprise-level initiatives.
• Proven track record in designing and implementing governance frameworks, including QA, RCSA, audit management, and regulatory compliance within complex operational environments.
• Strong experience in AI governance, emerging technology risk management, and control frameworks, with the ability to translate evolving regulatory expectations into practical governance practices.
• Ability to provide strategic oversight while maintaining strong attention to detail, including reviewing process documentation, control design, and root cause analysis with clear linkage to remediation actions.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leadership and drive alignment across functions.
• Strong problem-solving, analytical, and decision-making capabilities, with experience leading large-scale, cross-functional initiatives.
• High proficiency in English and Chinese, with strong communication and presentation skills.