Senior Operations Manager (TOKYO)

As a Senior Operations Manager, you will lead the strategic and day-to-day operations of multiple projects and client portfolios ranging from Small-to-Medium Businesses (SMBs) to Large Scale Enterprises.

You will lead the Tokyo Operations Team, driving high performance across client satisfaction, staffing efficiency, team development, cross-functional collaboration, and operational excellence.

Key responsibilities include:

• Multi-client project management
• Client relationship management
• Contract and SLA compliance
• Team leadership and mentorship
• Financial and P&L oversight
• Cross-functional and operational excellence

Requirements:

• Minimum of 3-5+ years of leadership experience as an Operations Manager or Senior Operations Manager
• Bilingual fluency in Japanese and English
• Proven track record of managing P&L performance, operational budgets, and applying gross margin levers
• Demonstrated ability to manage diverse client portfolios across SMB and Enterprise business models simultaneously
• Strong record of leading manager-level direct reports, enforcing performance accountability, and actively mentoring operational leaders

Benefits:

• Social insurance
• Annual leave
• Congratulation or condolence leave
• Special leave
• Employee referral program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace
• Employee Assistance Program
• Relo Club Program
• Commuting allowance
• Telecommuting allowance