Area Manager, Fulfillment Operations

As a member of the ShipBob Team, you will grow with an Ownership Mindset, collaborate with peers and leaders, and experience a high-performance culture.

The Replenishment Area Manager is responsible for overseeing all replenishment activities within the fulfillment center to ensure inventory is accurately and efficiently moved from reserve storage locations to pick faces.

Responsibilities:

• Oversee daily replenishment operations to ensure inventory is available in pick locations to support customer order fulfillment and service-level commitments.
• Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate execution of replenishment tasks.
• Manage labor allocation and workflow prioritization based on volume forecasts, order demand, and operational needs.
• Partner closely with Inbound, Picking, Inventory Control, and Problem Solve teams to identify and resolve inventory issues that may impact fulfillment.
• Drive performance against key operational metrics, including replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy.
• Escalate risks and capacity constraints proactively while implementing corrective actions to minimize disruptions.
• Ensure replenishment tasks are completed in accordance with standard work, process controls, and quality requirements.
• Support peak operations through effective staffing, cross-training, and workload balancing across shifts.
• Identify process improvement opportunities to increase efficiency, reduce replenishment defects, and improve overall operational flow.
• Maintain clear communication with leadership and support teams regarding operational performance, priorities, risks, and action plans.
• Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

Inventory Management:

• Ensure accurate inventory movements and location integrity.
• Resolve replenishment exceptions, shortages, and inventory discrepancies.
• Identify root causes and implement corrective actions.

People Leadership:

• Manage, coach, and develop Leads, Clerks, and Associates.
• Set daily priorities and performance expectations.
• Support cross-training, engagement, and accountability.

Performance Management:

• Track key metrics including replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog.
• Drive continuous improvement and corrective actions to close performance gaps.

Stakeholder Management:

• Collaborate with Operations, ICQA, Inbound, and Support teams.
• Communicate operational risks, staffing needs, and inventory concerns.
• Escalate issues and provide timely updates on action plans.

Requirements:

• 2+ years of leadership experience in warehouse, fulfillment, or logistics operations.
• Working knowledge of inventory management and replenishment processes.
• Experience leading teams in a fast-paced environment.
• Excellent analytical, communication, and problem-solving skills.
• Proficient with WMS and operational reporting tools.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package