Description
Job Overview
As a Residential Service Plumber with Jones Services, you will diagnose and resolve plumbing problems, help homeowners understand their options, and deliver professional service that keeps customers choosing Jones Services.
Responsibilities
- Diagnose, repair, and maintain residential plumbing systems.
- Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.
- Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.
- Perform plumbing inspections and identify code, safety, and performance concerns.
- Clearly explain diagnosed problems and present appropriate repair or replacement options.
- Obtain customer approval before completing work and collect payment when appropriate.
- Prepare accurate estimates and complete service notes, photos, and customer documentation.
- Communicate parts, scheduling, and return-trip needs promptly to the office.
- Protect customers’ homes and maintain a clean, safe, and professional work area.
- Maintain assigned vehicles, tools, materials, and truck inventory.
- Coordinate with customer service, dispatch, and other field teams.
- Participate in ongoing technical, safety, sales, and customer service training.
Requirements
- Previous residential plumbing service and repair experience.
- Strong diagnostic and troubleshooting abilities.
- Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.
- Ability to independently manage service calls from diagnosis through completion.
- Strong communication, presentation, and customer service skills.
- Ability to explain technical findings and available solutions clearly to homeowners.
- Comfortable recommending appropriate products and services based on customer needs.
- Self-motivated, dependable, and driven to achieve performance goals.
- Commitment to safe, code-compliant, and high-quality workmanship.
- Applicable plumbing license or local credentials preferred.
- Comfortable using tablets, mobile applications, and field service software.
- Valid driver’s license with an acceptable driving record.
- Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.
Compensation and Benefits
- Industry-leading compensation
- Performance-based earning opportunities
- No on-call rotation,ever
- Steady, year-round customer demand
- Company vehicle and gas card
- Company-provided tablet
- 401(k) with Company Match
- Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with Company Contributions
- Company-Paid Short-Term Disability Insurance
- Company-Paid Long-Term Disability Insurance
- Company-Paid Life Insurance
- Paid Holidays
- Paid Time Off
- Parental Leave
- Tuition Reimbursement
- Tool Account
- Safety Shoe Reimbursement
- Friends and family discounts on company services
- Annual Performance Reviews
- Ongoing Technical and Customer Service Training
- Career Advancement Opportunities