Support Engineer (Copilot)-1

Prudential is seeking a Copilot Support Specialist to provide first-line support for employees using Microsoft Copilot.

Role Summary Provide first-line support for employees for Microsoft Copilot, including login, access, troubleshooting, feature guidance, and issue escalation.

Key Responsibilities

• Provide Level 1 support for Microsoft Copilot users.
• Troubleshoot login, access, and application availability issues.
• Assist users with basic Copilot features and usage questions.
• Document incidents and resolutions.
• Escalate complex issues to the Team Lead.
• Maintain FAQs and user guides.

Requirements

• 1-3 years of IT Helpdesk, Service Desk, or Technical Support experience.
• Basic knowledge of Microsoft 365 applications.
• Strong communication and troubleshooting skills.
• Experience with ticketing systems preferred.
• Willingness to learn Microsoft Copilot technologies.