Transformation Lead - Metrics

We are seeking a Transformation Lead - Metrics to join our team at Prudential. As a Transformation Lead, you will lead cross-functional teams to execute strategic initiatives and projects, review and converge business requirements and processes to technical solutions, identify key process improvement opportunities, and develop and implement metrics, dashboards, and systems to sustain gains and promote process excellence.

Responsibilities:

• Lead cross-functional teams to execute strategic initiatives and projects
• Review and converge business requirements and processes to technical solutions that ensure seamless implementation of the project
• Identify and recommend key process improvement opportunities using data and insights to improve operational and financial benefits
• Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate, and workflows
• Analyze quantitative and qualitative data that will be used for process excellence, continuous improvement, RPA, and digital automation
• Lead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS, and Value Stream Management)
• Utilize data analytics and process mining tools to monitor and optimize workflows
• Develop and implement appropriate metrics, dashboards, and systems to sustain gains and promote process excellence activity and a continuous improvement culture

Strategic Leadership and Execution:

• Provide oversight for the alignment to the central Project Management Office and appropriate Steering Committees, ensuring opportunities are assessed, selected, and prioritized with a strategic lens and agnostic of tool
• Solid leadership and organizational skills to effectively influence strategy and decision making across multiple levels of the organization and diverse business & technology groups
• Provide innovative leadership in driving quality performance
• Responsible for initiating, planning, executing, controlling, and closure of assigned strategic projects with clear ROI showcasing and stakeholder buy-ins

Change Management:

• Drive change management initiatives to support the adoption of new processes and technologies
• Communicate effectively with stakeholders to ensure smooth transitions and minimize disruptions

High-Performing People:

• Facilitate workshops and trainings that build people's process excellence and change management capabilities
• Lead, inspire, and manage the team with oversight on the team's performance and KPI
• Conduct regular performance reviews and coaching sessions to the team

Compliance:

• Ensure that all company policies, procedures, programs, and instructions are carried out
• Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported