Senior Manager, Content & Operations, Global Customer Advocacy

Zscaler is looking for a Senior Manager, Content & Operations, Global Customer Advocacy to join its team. This is a remote role, reporting to the Senior Director, Global Customer Advocacy.

The Senior Manager, Content & Operations will drive the scale and impact of Global Customer Advocacy through AI-powered innovation, strategic content development, and third-party customer validation. This role will lead the adoption and optimization of AI-driven solutions, amplify customer proof points across cross-functional workflows, and strengthen Zscaler's market credibility through customer reviews and analyst engagement.

Responsibilities:

• Drive AI-powered customer advocacy by leading the adoption, integration, and continuous optimization of the Customer Story Agent
• Accelerate AI adoption and measure business impact by executing global enablement initiatives
• Develop strategic customer content aligned with core solution priorities
• Strengthen third-party customer validation by leading the Gartner Peer Insights strategy
• Support strategic analyst engagement by partnering with Analyst Relations and regional advocacy teams

Requirements:

• 7+ years of experience in customer marketing/advocacy, content strategy, product marketing, marketing operations, or related disciplines
• Demonstrated curiosity and active exploration of AI tools
• Strong strategic content development experience
• Proven cross-functional program management skills
• Strong analytical and operational expertise

Preferred Qualifications:

• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Hands-on experience with Upland RO
• Background in customer advocacy or customer marketing
• Proven track record deploying and operationalizing AI agents

Salary: $150,500 - $215,000 USD per year

Benefits:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!