Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods.
We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve.
As a Case Consultant, you will be the first voice our clients hear when they reach out for help , often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.
The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.
Responsibilities
- Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.
- Gather and accurately document information pertaining to potential cases.
- Schedule follow-up appointments and coordinate callbacks with prospective clients.
- Distribute and collect signed retainer agreements via email and text.
- Manage a combination of inbound and outbound calls with professionalism and care.
- Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.
Qualifications
- High school diploma or GED required; college experience preferred.
- Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.
- Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.
- Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.
- A collaborative team player who is equally effective and self-motivated when working independently.
- Consistently reliable, dependable, and accountable.
Compensation
- $18.00 per hour
- $250 Sign-On Bonus (awarded after 90 days of employment)
Benefits
- Medical and dental insurance
- 401(k) plan
- Paid time off
- Paid holidays