Description
This role will own our agentic open platform and development of hundreds of servicing agents to provide hundreds of millions of consumers and merchants globally with unparalleled digital servicing capabilities.
The focus is on enhancing customer experience, using metrics for product success, and standardizing analytics and market research for data-driven decisions.
Responsibilities include:
- Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability
- Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders
- Influences the architectural roadmap and balances innovative design and technical implementation
- Champions the customer experience and prioritizes customer needs in product requirements and decision making
- Defines and uses metrics that inform the success of products
- Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making
- Responsible for product profitability, including budgetary decisions
- Leads operational mechanisms that drive execution and accountability
Requirements:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- 2 years of experience leading others
- Proven track record of leading and growing high-performing product teams
- Strong understanding of AI/ML technologies and their application to real-world products
- Experience in managing products and aligning product development with business objectives