Market Coordinator (12 Month Fixed-Term Contract)

We are seeking a Market Coordinator to join our Field Team in Paris, supporting high-value Host-related inquiries and escalations in the FR-Benelux Region.

The successful candidate will act as a critical liaison between Hosts and internal teams, ensuring timely resolution of issues while delivering exceptional service.

Key responsibilities include:

• Serving as an additional Host-facing support for the Market Management Team
• Mastering and maintaining knowledge of company policies and procedures
• Providing end-to-end resolution and communication to Hosts
• Conducting in-depth research to address and resolve Host issues
• Triaging and assigning escalations tickets and providing recommendations for efficient resolution
• Responding promptly and accurately to Host inquiries via email
• Working to proactively improve the listing quality of hosts in the region
• Supporting In-Market events for the territory, when required
• Effective communication in the context of stakeholders management
• Meeting or exceeding SLA response times

Requirements:

• 3+ years as a Customer Support Representative or Account Management
• 2+ years of hospitality/travel industry experience (desirable)
• Fluent English and French language skills
• Proven expertise in handling high-value and time-sensitive customer service inquiries
• Exceptional written and verbal communication abilities
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
• Proven ability to analyze and assess challenges
• Skilled at de-escalating conflicts and achieving resolutions
• Strong analytical skills
• Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)

In return, we offer a competitive salary of €48,000-€56,000 EUR per annum, bonus, benefits, and Employee Travel Credits.